Privacy Policy

IMBOTEC Privacy Policy

Our Privacy Code

At Imbotec, we are committed to protecting your privacy. We respect your privacy and want you to be assured that we will only collect, use and disclose your personal information for identified business purposes, and activities for which you engage our services.

We want you to know why we ask for your contact information, how we use it in establishing and maintaining our service to you, how we keep it confidential, and how you can inquire about the personal information we hold about you.

What Is Personal Information

The term “personal information” refers to information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission, for example; your name, email, business address and telephone numbers.

Purposes

We Collect, Use and Disclose Your Information to:

• Understand your business and technical needs
• Determine the suitability of products and services for you
• Enhance and improve our products and services
• To keep you updated on any new products and services we offer
• Customer surveys and other marketing follow-ups 

How We Collect Your Personal Information

At Imbotec, we are obliged to keep your information confidential except under the following special circumstances

• When Authorized by You – We will use internally or disclose to others your specific personal information if and when authorized by you such as providing your payment history to a third party designated by you or providing a certificate to your insurance company, etc.

We will not otherwise give, sell, rent, or loan any of your personal information to any third party with the exception of third parties performing functions on our behalf who have an obligation to keep your information confidential, as discussed below.

Third-Party Partners

We will not sell, share, or otherwise distribute your personal information to third parties except as provided in this Privacy Policy or as required or permitted by applicable law.

We may disclose your personal information to other affiliates worldwide that agree to treat it in accordance with this Privacy Policy.

Personal information may also be transferred to or collected on our behalf by third parties who act as trusted service providers for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully utilized, such as services delivery, evaluating the usefulness of this website, marketing, data management or technical support.  These third parties have contracted with us to only use personal information for the agreed upon purpose, not to sell your personal information to other third parties, and not to disclose it to other third parties.

Some of our third party partners may be located outside of Canada.  As a result, personal information provided to these partners for storing or processing may be located outside of Canada and may, therefore be subject to the laws of the jurisdictions in which those partners are located.

How We Safeguard Your Personal Information

In the course of daily operations, Imbotec and its associates, their employees and outside service suppliers may have access to your personal information for a legitimate business purpose or reason; for example, accessing your personal information to verify that you are a customer. Each and every one of them is governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.

Our Employees

As a condition of employment, our employees are required to sign a confidentiality agreement binding them to this responsibility which governs their actions during and after their employment with Imbotec.  Unauthorized access to and/or disclosure of client information by an employee of Imbotec is strictly prohibited.  Failure to do so will result in appropriate disciplinary measures, which may include dismissal.  We restrict internal access to personal information to only those employees who need to access it in order to serve you.

On Our Web Site

When you fill out forms to provide us with your personal information such as your name, telephone number, address or email address to request more information from us, Imbotec will take all commercially reasonable steps to establish a secure connection. We will treat and safeguard personal information collected on the Web site the same way as if the information is collected through other means.

Whenever our website contains links to other non-Imbotec websites, although we always try to link only to Web sites that share our concern for customer information privacy, we are not responsible for their contents or their privacy practices.

We may collect information online through the use of "cookies" or similar technologies, to store website visitor preferences, understand navigation patterns through our website, and facilitate access to account information.

Accessing, Verifying and Amending Your Personal Information

As our customer, you have the right to access information held in your personal files with us. Whenever you want to review or verify your personal information, write to our Privacy Office at the address below or send us an email at [email protected]. Please be as specific as possible about which personal information you are requesting. We will try to respond to your requests as soon as possible.

We are committed to maintaining the accuracy of your personal information. Please keep us up-to-date on any changes. Should you discover any errors in your review of your personal information, please advise us immediately.

Address:

Retention of Your Personal Information

We only keep your personal information for as long as we need it to effectively provide services to you. Imbotec uses appropriate safeguards when disposing of or destroying your personal information in order to prevent unauthorized access.

Complaints or Questions

If you have a question or complaint concerning our Privacy Policy or compliance, please don't hesitate to contact us.

Imbotec will send emails that may be considered a commercial electronic message. You will receive such emails because you have a current relationship with us, because you have consented to receive it, or because we are authorized or required to send it to you under Canada’s anti-spam law. If you prefer not to receive commercial electronic messages from us in the future, please contact us at [email protected].

For more information please contact our Customer Service department at 1-866-IMBOTEC